SQEnergy APP places great importance on your privacy. To this end, we have established a privacy policy that covers how we collect, use, disclose, transfer, and store your information. Please take some time to familiarize yourself with our practices regarding customer privacy. If you have any questions, feel free to contact us.
Personal information is data that can be used to identify or contact a specific individual. Whenever you interact with SQEnergy APP, you may be asked to provide personal information. SQEnergy APP may share this personal information and use it in accordance with this privacy policy. SQEnergy APP may also combine this information with other data to provide and improve our products, services, content, and advertising. You are not required to provide the personal information we request, but in many cases, if you choose not to provide it, we will be unable to offer you our products or services or respond to any issues you encounter.
Below are some examples of the types of personal information SQEnergy APP may collect and how we use such information:
When you purchase products, download software updates, contact us, or participate in online surveys, we may collect various information, including your name, mailing address, phone number, email address, contact preferences, and more.
While using SQEnergy APP products, we may collect information such as your name, mailing address, email address, and phone number. SQEnergy APP will use this information to fulfill your requests, provide relevant products or services, or for anti-fraud purposes.
Using the personal information we collect, we can notify you about SQEnergy APP's latest product releases, software updates, and event announcements. If you do not wish to be included in our mailing list, you can opt out at any time.
We also use personal information for the following purposes: to help us create, develop, operate, deliver, and improve our products, services, content, and advertising, as well as for loss prevention and anti-fraud purposes.
We may use your personal information (e.g., date of birth) to verify identity and assist in determining appropriate services. For example, we may use your date of birth to determine the age of an SQEnergy APP product holder.
Occasionally, we may use personal information to send important notices, such as communications about purchases and changes to terms, conditions, and policies. Since this information is crucial to your communication with SQEnergy APP, you cannot opt out of receiving these messages.
We also use personal information for internal purposes such as auditing, data analysis, and research to improve SQEnergy APP's products, services, and customer communication.
If you participate in a sweepstakes, contest, or similar promotion, we will use the information you provide to administer such programs.
We also collect data that cannot be directly linked to any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. Below are some examples of non-personal information we may collect and how we use it:
We collect information such as occupation, language, zip code, area code, and the time zone where SQEnergy APP products are used to better understand customer behavior and improve our products, services, and advertising.
We collect information related to customer activities on our website and products, as well as data obtained from our other products and services. We aggregate this information to provide more useful insights to customers and to understand which parts of our website, products, and services are of most interest. For the purposes of this privacy policy, aggregated data is considered non-personal information.
We may collect and store details about how you use our services, including search queries. This information may be used to improve the relevance of the results provided by our services. Such information typically does not involve your IP address, except in rare cases where we need to ensure the quality of services delivered over the internet.
With your explicit consent, we may collect data about how you use devices and software to help us improve our products. If we combine non-personal information with personal information, the combined information will be treated as personal information during the period it is combined.
At times, SQEnergy APP may provide certain personal information to partners who collaborate with SQEnergy APP to deliver products and services or to strategic partners who assist SQEnergy APP in marketing to customers. These partners may use the information for processing data, fulfilling orders, delivering products, managing and enhancing customer data, providing customer service, assessing interest in our products and services, and conducting customer surveys or satisfaction research. These companies are obligated to protect your information and may be located anywhere SQEnergy APP operates.
SQEnergy APP may be required to disclose your personal information in response to legal processes, litigation, and/or requests from public and governmental authorities, both within and outside your country of residence. We may also disclose information about you if we determine that such disclosure is necessary or appropriate for national security, law enforcement, or other issues of public importance. Additionally, we may disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. In the event of a reorganization, merger, or sale, we may transfer all personal information we collect to the relevant third party.
SQEnergy APP takes the security of your personal information very seriously. SQEnergy APP online services use encryption technologies such as Transport Layer Security (TLS) to protect your personal information during transmission. When SQEnergy APP stores your personal data, we use computer systems with limited access, housed in facilities protected by physical security measures. This also applies when we use third-party storage services. When you use certain SQEnergy APP products or services, the personal information and content you choose to share may be visible to other users, who may read, collect, or use your information. You are responsible for the personal information you choose to share or submit in such situations. For example, if you post your name and email address in a forum, this information becomes public. Please exercise caution when using such features. SQEnergy APP provides convenient methods to ensure your personal information is accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
If you have any comments or suggestions regarding this Privacy Policy, please contact us at huangjun@eenovance.com.